Organisation and Work Procedures of the Bakti Accessibility Agency: PERMENKOMDIGI 13/2026

Regulation of the Minister of Communication and Digital Affairs Number 13 of 2026 sets the organisation and work procedures of the Telecommunication and Information Accessibility Agency, known as Bakti. It was signed in Jakarta on 14 October 2026 by the Minister of Communication and Digital Affairs, Meutya Viada Hafid. The held copy of the text leaves the promulgation date blank, and Article 68 provides that the regulation takes effect on the date it is promulgated. It has 68 articles and an annex containing the organisational chart, and it replaces Minister of Communication and Informatics Regulation Number 3 of 2018, as amended by Regulation Number 4 of 2023.

Status, Task and Functions

Article 1 defines Bakti as a non-echelon organisational unit within the Ministry that applies the financial management pattern of a public service agency. It also defines the universal service obligation for telecommunication and informatics as the obligation to provide universal telecommunication, internet and/or information dissemination services, and the universal service obligation fund as a contribution in the form of funds based on a percentage of gross revenue from telecommunication operations and/or other contributions, paid by telecommunication network and service operators, which is non-tax state revenue.

Under Article 2, Bakti sits under and is responsible to the Minister through the Director General of Digital Infrastructure as technical supervisor, and is led by a President Director. Article 3 gives Bakti the task of managing the financing of the universal service obligation, providing infrastructure and financing the provision of telecommunication services, and managing the lawful revenue sources of the public service agency. Article 4 lists the functions that follow from this task, including revenue, treasury and investment management, infrastructure financing strategy, quality control and infrastructure delivery, partnerships and public relations, and internal audit.

Organisational Structure

Article 5(1) sets out the structure: a Directorate of Finance, a Directorate of Resources and General Affairs, a Directorate of Infrastructure and Information Technology Strategy, a Directorate of Infrastructure and Information Technology Operations, a Directorate of Business Empowerment, an Internal Audit Unit, and functional and executive positions.

• The Directorate of Finance manages the universal service obligation fund and other funds, the investment portfolio and revenue targets (Article 7). It has four divisions: revenue management, treasury and investment, budgeting and financial reporting, and risk management (Article 8).
• The Directorate of Resources and General Affairs has divisions for strategic planning, human resources, legal affairs, and procurement and assets (Article 15).
• The strategy directorate prepares long, medium and short-term plans for the provision, use and financing of infrastructure and information technology (Article 21), through divisions for planning, financing strategy, and data management and reporting (Article 22).
• The operations directorate sets quality standards for services provided by third parties or partners and supervises those third parties periodically (Article 27), through two divisions (Article 28).
• The Directorate of Business Empowerment has divisions for partnerships and public relations and for information technology services (Article 33).

Supervisory Board and Internal Audit

Article 36 provides that the Minister forms a Supervisory Board after written approval from the minister responsible for finance. The Internal Audit Unit sits under and is responsible to the President Director and is led by a Head (Article 37). It reports the results of internal supervision to the head of the public service agency and the Supervisory Board (Article 39), and it may access all documents, records, personnel and physical assets of the agency (Article 40).

Work Procedures and Location

Article 45 requires the President Director to apply the government performance accountability system, national development risk management and national digital transformation. Under Article 47, the President Director reports to the Minister through the Directorate General of Digital Infrastructure periodically and whenever needed. Bakti is located in the Special Region of Jakarta (Article 54), and the President Director may form work regions led by coordinators (Article 55).

Appointments and Terms of Office

Article 56 allows Bakti's officials and staff to be state civil apparatus and/or non-civil apparatus employees, but its treasury officials, namely the budget user proxy, the receipts treasurer, the expenditure treasurer and the commitment-making official, must be civil servants. The Minister appoints and dismisses the President Director, the Directors and the Head of the Internal Audit Unit, the last only after approval from the Supervisory Board (Article 57). Article 57(4) lists grounds for dismissal before the end of a term, including failure to meet performance targets, being named a suspect or defendant in an act that harms the agency or state finances, and resignation. These posts are filled through selection by a selection committee, consisting of administrative selection and a competency test (Articles 58 and 59). The term of office is five years, renewable once through a fit and proper test by the Minister (Article 63). The retirement age for non-civil apparatus employees is 58 (Article 62).

Transitional Provisions and Revocation

Under Article 65, existing positions and officials under the 2018 regulation, as amended in 2023, continue until new positions are formed and new officials appointed. Article 66 keeps the implementing provisions of the 2018 regulation in force insofar as they do not conflict with the new regulation. Article 67 revokes Minister of Communication and Informatics Regulation Number 3 of 2018 and Regulation Number 4 of 2023.

Checked against the official text of PERMENKOMDIGI 13/2026 on 12 November 2026. This is not legal advice; report corrections to contact@crpg.id.

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